Installation: Initial Fax Server
SetupInstallation: Initial Fax Server
SetupA typical OmniRush Fax Server requires these components:
Modules:
Database Connector Module
One Print/Raster Module with default settings (do not modify printer or other settings)
Fax Server Module (either Internet Fax, Hardware Fax, or both)
Tracks:
One or more fax tracks that is configured for the appropriate module. At least for initial setup, set the track alarm options.
Start all modules. Wait until all modules go solid green in Administrator. Now, start the CRM or SQL system.
Some CRM systems (like GoldMine) require that you now create GoldMine users that have the same host reference as the OmniRush tracks. If you created the tracks shown above, you would now create two GoldMine users (via the GoldMine File | Configure | Users Settings) named FAX and INETFAX. Put random passwords on these users so no one accidentally logs into GoldMine as these users.
Now schedule the first test job. Go to a contact in the CRM system that has your own fax number on it. Click for example screen shots:
ACT! GoldMine Microsoft CRM SalesLogix
As a second test job, schedule a merged cover page. Click for example screen shots: ACT! GoldMine Microsoft CRM SalesLogix
You are now faxing with OmniRush! See the User's Guide in this help file for more information on managing your document library and setting up your system for easiest possible use.
TEST.TIF Job stays in Pending, and never goes to ~FAX (the tilde tells you the job is in progress)
Check that the FAX track is set to use hardware fax or internet fax (appropriate to the fax module you have running).
Check that the clock on the OmniRush PC has the correct date and time (if it has a date or time in the past, the job can sit and not get picked up by OmniRush).
Check that the OmniRush database connector is configured for the correct database.
GoldMine dBase systems: Check your environment for duplicate cal.dbf files.
Check the OmniRush Database Connector Log File (View | Module Logs in the OmniRush Administrator) for errors.
TEST.TIF goes to tilde and never gets sent. Stays as ~FAX in the Pending/Activities tab forever.
Check that the fax module is active. If using hardware fax, make sure one or more fax ports is configured for outbound faxing. Note that OmniRush may have tried to send the fax, but either misdialed the number, or dialed and found a busy signal, or the fax number is bad. In these cases, OmniRush may be waiting some minutes to retry the fax before failing it.
After waiting 10 minutes or more, the job fails with an error that it cannot dial the fax number, but the number displayed in the error is incorrect (e.g. should be dialed as a local call, but is being dialed long distance, or should be long distance but is not being dialed with a 1, etc.).
See the section on dialing configuration
TEST.TIF works fine, but the cover page fails.
Try scheduling /letter1.rtf to try another merge template
Check that a default cover page has been set on the database connector module
Check that the print/raster module is running.
Check that the Norton Antivirus add in for MS Word has been removed.
Check that there are no startup macros in MS Word. To be sure, shut down the print raster module, locate normal.dot, and rename it to normal.old. Then restart the print raster module and try again.
Check that there are no MS Word add ins on the system. If there are, shut down the print raster module, move the add ins to another directory, and rename it to normal.old. Then restart the print raster module and try again.